Effective Date: 1st January 2025

Goodrich Gardening ("we," "our," or "us") values your privacy and is committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information in compliance with GDPR and other applicable UK laws.

1. Who We Are

Goodrich Gardening provides gardening services to homeowners and residents across Cheltenham, Churchdown, and the Cotswolds. If you have any questions about this Privacy Policy or your rights, you can contact us at:

Email: richard at goodrichgardening.co.uk
Address: 17 Holtham Avenue, Churchdown, Gloucestershire, GL3 2AR

2. What Information We Collect

We may collect the following types of personal information:

Contact Information: Your name, email address, phone number, and address when you contact us via email, phone, or any contact forms.
Service Information: Details about the gardening services you request, including property details and preferences.
Payment Information: We do not store payment information directly. Payments are processed securely through trusted third-party providers.
Website Usage Data: Information about how you use our website, collected via cookies and analytics tools (see our Cookie Policy).

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide the services you request.
Send quotes, invoices, and updates about your services.
Improve our website and services based on feedback and usage data.
Comply with legal obligations.

We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

Contractual necessity: To provide services you've requested.
Legitimate interests: To manage and improve our business operations.
Legal obligation: To comply with applicable laws and regulations.
Consent: Where you have provided explicit consent (e.g., for marketing communications).

5. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses HTTPS encryption to protect data transmitted online.

6. How Long We Keep Your Information

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Customer records are generally kept for up to 7 years for accounting and legal purposes.

7. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data ("right to be forgotten").
Object to or restrict the processing of your data.
Data portability — receive your data in a machine-readable format.
Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us at richard at goodrichgardening.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Third-Party Services

We may use trusted third-party services (such as Google Analytics) to help us understand how visitors use our website. These services may collect anonymised data about your visit. Please refer to their respective privacy policies for more information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

10. Contact Us

If you have any questions about this policy, please contact us at:

Email: richard at goodrichgardening.co.uk